Refund policy
At SteveMarden, we want you to feel confident when shopping with us. Please review our return and refund policy below before making a purchase.
1. Return Eligibility
Items must be returned in their original condition, unused, unworn, unwashed, and with original tags and packaging where applicable.
Items that show signs of wear, damage, or alteration may not qualify for a return.
2. Return Requests
To request a return, please contact our customer service team by email with your order number and reason for the return.
Email: info@stevmarden.com
Please wait for return instructions before sending any items back.
3. Refunds
Once your returned item has been received and inspected, we will review your request and notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us with your order number, a description of the issue, and supporting photos if available.
We will review the issue and assist with an appropriate resolution.
5. Exchanges
If you need a different size, color, or item, please contact our customer service team for assistance. Exchange availability depends on product availability.
6. Return Shipping Costs
Please contact us for return shipping instructions and information about any applicable return shipping costs before sending an item back.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.
8. Contact Us
If you have questions about returns or refunds, please contact us:
SteveMarden
Website: https://www.stevemarden.com/
Email: info@stevmarden.com
Phone: +1 929-501-7003
Address:
25 Peryea Dr
Plattsburgh, NY 12901
United States
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